Refund Policy

Last updated: June 12, 2026 — DRAFT, pending legal review

When you can get a refund

• Before any redemption: full refund within [14] days of purchase, provided no coupon from the Pass has been redeemed.
• After a redemption: the Pass has been used and is no longer refundable, except where required by law or in the goodwill cases below.

Goodwill exceptions

We may refund used or out-of-window Passes at our discretion — for example, trip cancellation due to documented emergency, or a Pass bought twice by mistake. Contact us and we'll look at it like humans.

What we don't refund

• Unused coupons on an expired Pass (the Pass price reflects the season, not per-coupon value).
• A vendor declining a specific date due to availability, weather, or safety — coupons are subject to availability by their terms.
• Passes terminated for fraud or abuse.

How refunds work

Refunds are issued to the original payment method via Stripe, normally within 5–10 business days of approval. The Pass and its coupons are deactivated, including offline copies, on the next sync.

How to ask

Email support@belizetravelpass.com from your account email with your book number (e.g. BZE-2026-XXXXX).